Privacy policy

If you have any further inquiries or require additional details about our privacy practices outlined in this policy, or if you wish to file a complaint, please don't hesitate to reach out to us via email at info@letcandle.com. We will be glad to assist you.

When you access our website, we collect certain information related to your device and your interaction with the site. This information is necessary to ensure that the site functions properly and to analyze how users engage with the site. We may also gather additional information if you reach out to us for customer support.

In this Privacy Policy, we refer to any data that can identify an individual as "Personal Information." Please refer to the following list for more details on the types of Personal Information we collect and the reasons behind their collection:

Device information:

• Purpose: To ensure accurate loading of the website and to perform analytics on site usage for optimization purposes.
• Collection source: Automatically collected through cookies, log files, web beacons, tags, or pixels when you access our site.
• Disclosure for business purposes: Shared with our processor, Jouwweb.
• Personal Information collected: Version of web browser, IP address, time zone, cookie information, websites or products viewed, search terms used, and interactions with the site.

Order information:

• Purpose: To fulfill our contractual obligations by providing products or services to you, processing payment information, arranging shipping, sending invoices and order confirmations, communicating with you, screening orders for potential fraud, and providing relevant information or advertising based on your preferences.
• Collection source: Collected directly from you during the ordering process.
• Disclosure for business purposes: Shared with our processors, Jouwweb, DHL, and PostNL.
• Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

If you have any questions, require further information about our privacy practices, or wish to file a complaint, please contact us via email at info@letcandle.com.

To ensure the smooth provision of our services and fulfill our contractual obligations, we may share your Personal Information with selected service providers. These service providers assist us in various aspects of our operations. Here are some examples:

1. Jouwweb: Our online store is powered by Jouwweb. They process your Personal Information on our behalf. You can learn more about how Jouwweb handles your Personal Information by reviewing their privacy policy at https://www.Jouwweb.com/privacy.

2. Compliance with laws: We may disclose your Personal Information when required to comply with applicable laws, regulations, or legal processes. This includes responding to subpoenas, search warrants, or other lawful requests for information we receive. Additionally, we may share your information to protect our rights or in cases where it is necessary to prevent illegal activities.

Please note that while we strive to select reliable and trustworthy service providers, their handling of your Personal Information is governed by their own privacy policies and practices. We encourage you to review their respective privacy policies for more information.

We utilize your personal information to deliver our services to you, encompassing: presenting products for purchase, processing payments, facilitating shipping and order fulfillment, and keeping you informed about new products, services, and promotions.

Upon placing an order through the Site, we will keep your Personal Information on record unless you request us to delete it. If you would like more information regarding your right to have your information erased, please refer to the 'Your rights' section provided below.

If you reside in the European Economic Area (EEA), you have the right to object to processing activities that solely rely on automated decision-making, including profiling, if such processing has legal consequences for you or significantly affects you.

Please note that we do not engage in fully automated decision-making processes that have a legal or significant impact on individuals using their personal data.

However, our service provider, JouwWeb, may employ limited automated decision-making mechanisms to prevent fraud. These mechanisms do not have a legal or significant impact on you.

A cookie is a small piece of data that is stored on your computer or device when you visit our Site. It helps enhance your browsing experience by remembering your actions and preferences, such as login information and region selection. This eliminates the need for you to enter this information repeatedly when you visit different pages or return to the site. Cookies also provide insights into how people use the website, such as identifying first-time visitors or frequent users.

We utilize various types of cookies, including functional, performance, advertising, and social media or content cookies, to optimize your experience on our Site and deliver our services.

Regarding "Do Not Track" signals, it's important to note that there is no widely accepted industry standard for responding to such signals. Therefore, we do not change our data collection and usage practices when we receive a "Do Not Track" signal from your browser.

From time to time, we may make updates to this Privacy Policy to ensure that it accurately reflects any changes in our practices, as well as to comply with operational, legal, or regulatory requirements. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your Personal Information.